Warranty

Minimum product charge per invoice is $150.00 USD.

Net thirty (30) days from date of invoice. Interest at the rate of up to 1-1/2% per month may be charged on all past due accounts. An order received on an account which has not been paid within 45 days of the date of invoice may not be processed until the account is current. Custom orders may require a deposit.

All prices are Ex-works factory. Purchaser assumes the risk of loss or damage to the goods while in transit from the point of shipment. HES reserves the right to make delivery in installments. Installments shall be separately invoiced and paid for when due. Delay in delivery of an installment shall not relieve the purchaser of its obligation to accept remaining deliveries.

All Purchase Orders received with a minimum value of $ 3,500 will qualify automatically for free standard freight within the continental United States. This minimum amount applies per Purchase Order to qualify and does not include free expedited freight. Qualified orders may ship partial or ship complete at your preference. Qualified orders that ship partial will not incur freight charges. All shipments that do not qualify for free freight will be charged for freight based upon our terms in effect at the time of shipment. Customers may provide their own carrier account number for expedited freight methods or for any Purchase Order to be used to cover freight costs. Minimum amounts are subject to change without notice.

Any claim for shortages must be made to HES in writing within one (1) week of receipt of merchandise.

A Customer Care Form (CCF) for defective product must be obtained from HES before any merchandise can be returned. CCF’s are valid for sixty (60) days from date of issuance. Goods returned under the terms of MagnaCare® and SecuriCare® Warranties may require a copy of the original invoice.

A Customer Care Form (CCF) must be obtained from HES before any merchandise can be returned. CCF’s are valid for sixty (60) days from date of issuance. Items that are not factory sealed, or that are returned later than 90 days from the date of receipt are subject to a restocking charge plus an additional charge for any damage.

Any order may be subject to a 5% cancellation charge for catalog items. Cancellation of non-catalog or custom items will be subject to a 20% cancellation charge plus all costs (both direct and indirect) incurred by manufacturing at the point of cancellation that are properly allocated to the cancelled item(s).

Neither party will be liable to the other for any delay or failure in performance arising directly out of war, sabotage, insurrection, riot, and any other act of civil disobedience, act of public enemy, fire, explosion, flood, storm, or other act of God or nature, or similar cause beyond its reasonable control, including shortage or unavailability of labor or materials. If, notwithstanding the foregoing limitations, HES has any liability to the purchaser, the purchaser agrees that the total liability to the purchaser for all losses, damages, and causes of action, whether in contract, equity, tort (including without limitation, negligence and gross negligence), or otherwise, will not exceed the amount the purchaser paid to HES for the products (including, without limitation, incidental or consequential damages, damages for lost profits or business interruption, and punitive damages).

If the purchaser uses the HES Products on behalf of others or provides to others any products referenced herein, the HES Parties shall have no liability to such persons whatsoever, and the purchaser agrees to defend and indemnify the HES Parties from any and all claims and demands asserted against them, and from any legal fees, costs and other expenses that the HES Parties incur therewith.

The Customer represents and warrants to HES that it will always act in compliance with Economic Sanctions and Export Control Laws, and that:

a) neither the Customer, its affiliates, or any of their respective directors, officers, employees nor, so far as the Customer is aware, any agents or other persons acting on behalf of any of the foregoing: 

    i) is, or has been, a Listed Person;

    ii) has engaged in any business dealings or activities that would reasonably be expected to result in it becoming a Listed Person;

    iii) directly or indirectly, has conducted or is conducting any business dealings or activities with or for the benefit of, or is otherwise involved in any business with a Listed Person, or is otherwise acting in violation of Economic Sanctions and Export Control Laws;      

    iv) has engaged or is engaging in any transaction that circumvents, evades or avoids, or has the purpose or effect of circumvention, evading or avoiding, or attempts to violate, any Economic Sanctions and Export Control Laws; or        

    v)  is, or has been, in violation of, or subject to, any investigation or enquiry by, or on behalf of, any governmental or other regulatory body relating to Economic Sanctions and Export Control Laws.

b)  the Customer shall act in compliance with Economic Sanctions and Export Control Laws, and shall not sell nor re-export the Product without all requisite licenses and approvals under Economic Sanctions and Export Control Laws;           

c)  the Customer shall not sell, export or re-export, the Product, directly or indirectly, to the Russian Federation or Belarus or for use in the Russian Federation or Belarus (whether or not permitted under Economic Sanctions and Export Control Laws applicable to the Customer);

d) the Customer shall undertake its best efforts to ensure that the purpose of this Clause is not frustrated by any third parties further down the commercial chain, including by possible resellers;

e) the Customer agrees to (i) cascade the contractual obligations set forth in this Clause. in contracts with third parties, including possible resellers, further down the commercial chain.; and (ii) set up and maintain an adequate monitoring mechanism to detect conduct by any third parties further down the commercial chain, including by possible resellers, that would frustrate the purpose of this Clause;

f) the representations and warranties set forth in this Clause shall always remain true and correct;

g) the Customer will provide written notice to HES as promptly as possible and in any event within five business days, if (i) any representation or warranty should cease to be true at any time., or (ii) the Customer should encounter any problems in applying Clauses b)- e), above, including any relevant activities by third parties that could frustrate the purpose of said clause; and

h) the Customer will not engage in any transaction for Military End-Use unless explicitly approved by HES.

i) the Customer will provide all information relating to requests for Products, that the Customer suspects could violate or circumvent Economic Sanctions and Export Control Laws, including requests from or on behalf of a Listed Person, and other attempts to acquire HES products in violation of Economic Sanctions and Export Control Laws. The Customer will, to the best of its abilities, cooperate with HES to facilitate compliance with Economic Sanctions and Export Control Laws and will upon HES’s request provide HES with true, complete and correct copies of all documentation relating to any business dealings involving the Product, including but not limited to, end-user certifications, information concerning compliance with the obligations under Clause. b)- e), and other information as may be required by HES within two weeks of the simple request of such information.

HES shall not be obliged to make any payment or take any other action if HES believes in good faith that such action may constitute a violation, contribute to a violation, or constitute a circumvention of any Economic Sanctions and Export Control Laws.

The Customer, its directors, officers, and employees shall perform their obligations under these Terms and Conditions in full compliance with the ASSA ABLOY Code of Conduct which is accessible online at: ASSA ABLOY Code of Conduct for Business Partners