AC power running the strike.
Ambient temperature should be between 32°-150°F.
HES does not manufacture an intrinsically safe/explosion proof strike.
HES Repair parts are not available for HES strikes. Bulk quantities of Folger Adam piece parts are available. Contact your distributor for price and availability.If the strike is still under warranty it can be returned to the distributor from which is was purchased for replacement.
HES does not repair strikes. If a strike failure has occurred during the warranty period it should be returned to a distributor for a replacement.
It is possible, but not usually cost effective since new parts must be purchased such as a solenoid, cam and cam spring. The strike should be returned to a distributor to be exchanged.
No, HES electric strikes use two leads for power with either being interchangeable for positive or negative.
We do not recommend any lubricants because they can attract more dirt and debris into the electric strike.
Yes, HES electric strikes will work with a variety of entry control systems, using input devices from card readers to keypads and push buttons.
Yes, HES electric strikes will work in a double door application with standard door thickness of 1 3/4" or greater, as long as one door is stationary. Also be sure to check the fire rating on the opening, in order to match it to an appropriate product with a UL 10C fire rating for double doors.
If you have an electric strike with white connectors (shipped before February, 2010), follow these steps for conversion from 12V to 24V.
Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike.
Yes, all electric strike solenoids will heat up, especially under continuous duty. It is the physics of electricity. Solenoids can reach around 140 degrees F. Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked. For continuous duty we recommend using the SMART Pac III™.