Troubleshooting

Quik-Wire (New Connectors) Questions

What is the buzzing noise when the electric strike is activated?


AC power running the strike.

What ambient temperature range can my strike operate in?


Ambient temperature should be between 32°-150°F.

Is there an intrinsically safe/explosion proof strike available?


HES does not manufacture an intrinsically safe/explosion proof strike.

Can I purchase repair parts for HES or Folger Adam strikes?


HES Repair parts are not available for HES strikes. Bulk quantities of Folger Adam piece parts are available. Contact your distributor for price and availability.

If the strike is still under warranty it can be returned to the distributor from which is was purchased for replacement.

Can I send my HES or Folger Adam strike in for repair?


HES does not repair strikes. If a strike failure has occurred during the warranty period it should be returned to a distributor for a replacement.

Can a Folger Adam strike be made Fail Safe or Fail Secure in the field?


It is possible, but not usually cost effective since new parts must be purchased such as a solenoid, cam and cam spring. The strike should be returned to a distributor to be exchanged.

Are HES electric strikes polarity sensitive?


No, HES electric strikes use two leads for power with either being interchangeable for positive or negative.

Are any lubricants recommended for maintenance on HES electric strikes?


We do not recommend any lubricants because they can attract more dirt and debris into the electric strike.

Can I use any type of entry control system with HES electric strikes?


Yes, HES electric strikes will work with a variety of entry control systems, using input devices from card readers to keypads and push buttons.

Can I use HES electric strikes in double door applications?

 

Yes, HES electric strikes will work in a double door application with standard door thickness of 1 3/4" or greater, as long as one door is stationary. Also be sure to check the fire rating on the opening, in order to match it to an appropriate product with a UL 10C fire rating for double doors.

How do I convert an old-style 12/24 VDC strike from 12V to 24V?

If you have an electric strike with white connectors (shipped before February, 2010), follow these steps for conversion from 12V to 24V. 

  • Step 1: Cut black and violet wires and remove insulation 3/16" back.
  • Step 2: Splice black and violet wires together then cap with dolphin connector (strike side).
  • Step 3: Cap black and violet wires individually (plug side).

 

  

Can I use HES electric strikes for continuous duty?

 

Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike.

Is it normal for HES electric strikes to heat up during continuous duty?

 

Yes, all electric strike solenoids will heat up, especially under continuous duty.  It is the physics of electricity.  Solenoids can reach around 140 degrees F.  Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked.  For continuous duty we recommend using the SMART Pac III™.

Fire Rated Questions

What is the buzzing noise when the electric strike is activated?


AC power running the strike.

What ambient temperature range can my strike operate in?


Ambient temperature should be between 32°-150°F.

Is there an intrinsically safe/explosion proof strike available?


HES does not manufacture an intrinsically safe/explosion proof strike.

Can I purchase repair parts for HES or Folger Adam strikes?


HES Repair parts are not available for HES strikes. Bulk quantities of Folger Adam piece parts are available. Contact your distributor for price and availability.

If the strike is still under warranty it can be returned to the distributor from which is was purchased for replacement.

Can I send my HES or Folger Adam strike in for repair?


HES does not repair strikes. If a strike failure has occurred during the warranty period it should be returned to a distributor for a replacement.

Can a Folger Adam strike be made Fail Safe or Fail Secure in the field?


It is possible, but not usually cost effective since new parts must be purchased such as a solenoid, cam and cam spring. The strike should be returned to a distributor to be exchanged.

Are HES electric strikes polarity sensitive?


No, HES electric strikes use two leads for power with either being interchangeable for positive or negative.

Are any lubricants recommended for maintenance on HES electric strikes?


We do not recommend any lubricants because they can attract more dirt and debris into the electric strike.

Can I use any type of entry control system with HES electric strikes?


Yes, HES electric strikes will work with a variety of entry control systems, using input devices from card readers to keypads and push buttons.

Can I use HES electric strikes in double door applications?

 

Yes, HES electric strikes will work in a double door application with standard door thickness of 1 3/4" or greater, as long as one door is stationary. Also be sure to check the fire rating on the opening, in order to match it to an appropriate product with a UL 10C fire rating for double doors.

How do I convert an old-style 12/24 VDC strike from 12V to 24V?

If you have an electric strike with white connectors (shipped before February, 2010), follow these steps for conversion from 12V to 24V. 

  • Step 1: Cut black and violet wires and remove insulation 3/16" back.
  • Step 2: Splice black and violet wires together then cap with dolphin connector (strike side).
  • Step 3: Cap black and violet wires individually (plug side).

 

  

Can I use HES electric strikes for continuous duty?

 

Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike.

Is it normal for HES electric strikes to heat up during continuous duty?

 

Yes, all electric strike solenoids will heat up, especially under continuous duty.  It is the physics of electricity.  Solenoids can reach around 140 degrees F.  Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked.  For continuous duty we recommend using the SMART Pac III™.

Power Supply Questions

What is the buzzing noise when the electric strike is activated?


AC power running the strike.

What ambient temperature range can my strike operate in?


Ambient temperature should be between 32°-150°F.

Is there an intrinsically safe/explosion proof strike available?


HES does not manufacture an intrinsically safe/explosion proof strike.

Can I purchase repair parts for HES or Folger Adam strikes?


HES Repair parts are not available for HES strikes. Bulk quantities of Folger Adam piece parts are available. Contact your distributor for price and availability.

If the strike is still under warranty it can be returned to the distributor from which is was purchased for replacement.

Can I send my HES or Folger Adam strike in for repair?


HES does not repair strikes. If a strike failure has occurred during the warranty period it should be returned to a distributor for a replacement.

Can a Folger Adam strike be made Fail Safe or Fail Secure in the field?


It is possible, but not usually cost effective since new parts must be purchased such as a solenoid, cam and cam spring. The strike should be returned to a distributor to be exchanged.

Are HES electric strikes polarity sensitive?


No, HES electric strikes use two leads for power with either being interchangeable for positive or negative.

Are any lubricants recommended for maintenance on HES electric strikes?


We do not recommend any lubricants because they can attract more dirt and debris into the electric strike.

Can I use any type of entry control system with HES electric strikes?


Yes, HES electric strikes will work with a variety of entry control systems, using input devices from card readers to keypads and push buttons.

Can I use HES electric strikes in double door applications?

 

Yes, HES electric strikes will work in a double door application with standard door thickness of 1 3/4" or greater, as long as one door is stationary. Also be sure to check the fire rating on the opening, in order to match it to an appropriate product with a UL 10C fire rating for double doors.

How do I convert an old-style 12/24 VDC strike from 12V to 24V?

If you have an electric strike with white connectors (shipped before February, 2010), follow these steps for conversion from 12V to 24V. 

  • Step 1: Cut black and violet wires and remove insulation 3/16" back.
  • Step 2: Splice black and violet wires together then cap with dolphin connector (strike side).
  • Step 3: Cap black and violet wires individually (plug side).

 

  

Can I use HES electric strikes for continuous duty?

 

Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike.

Is it normal for HES electric strikes to heat up during continuous duty?

 

Yes, all electric strike solenoids will heat up, especially under continuous duty.  It is the physics of electricity.  Solenoids can reach around 140 degrees F.  Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked.  For continuous duty we recommend using the SMART Pac III™.

General Questions

What is the buzzing noise when the electric strike is activated?


AC power running the strike.

What ambient temperature range can my strike operate in?


Ambient temperature should be between 32°-150°F.

Is there an intrinsically safe/explosion proof strike available?


HES does not manufacture an intrinsically safe/explosion proof strike.

Can I purchase repair parts for HES or Folger Adam strikes?


HES Repair parts are not available for HES strikes. Bulk quantities of Folger Adam piece parts are available. Contact your distributor for price and availability.

If the strike is still under warranty it can be returned to the distributor from which is was purchased for replacement.

Can I send my HES or Folger Adam strike in for repair?


HES does not repair strikes. If a strike failure has occurred during the warranty period it should be returned to a distributor for a replacement.

Can a Folger Adam strike be made Fail Safe or Fail Secure in the field?


It is possible, but not usually cost effective since new parts must be purchased such as a solenoid, cam and cam spring. The strike should be returned to a distributor to be exchanged.

Are HES electric strikes polarity sensitive?


No, HES electric strikes use two leads for power with either being interchangeable for positive or negative.

Are any lubricants recommended for maintenance on HES electric strikes?


We do not recommend any lubricants because they can attract more dirt and debris into the electric strike.

Can I use any type of entry control system with HES electric strikes?


Yes, HES electric strikes will work with a variety of entry control systems, using input devices from card readers to keypads and push buttons.

Can I use HES electric strikes in double door applications?

 

Yes, HES electric strikes will work in a double door application with standard door thickness of 1 3/4" or greater, as long as one door is stationary. Also be sure to check the fire rating on the opening, in order to match it to an appropriate product with a UL 10C fire rating for double doors.

How do I convert an old-style 12/24 VDC strike from 12V to 24V?

If you have an electric strike with white connectors (shipped before February, 2010), follow these steps for conversion from 12V to 24V. 

  • Step 1: Cut black and violet wires and remove insulation 3/16" back.
  • Step 2: Splice black and violet wires together then cap with dolphin connector (strike side).
  • Step 3: Cap black and violet wires individually (plug side).

 

  

Can I use HES electric strikes for continuous duty?

 

Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike.

Is it normal for HES electric strikes to heat up during continuous duty?

 

Yes, all electric strike solenoids will heat up, especially under continuous duty.  It is the physics of electricity.  Solenoids can reach around 140 degrees F.  Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked.  For continuous duty we recommend using the SMART Pac III™.

Troubleshooting Tips

What is the buzzing noise when the electric strike is activated?


AC power running the strike.

What ambient temperature range can my strike operate in?


Ambient temperature should be between 32°-150°F.

Is there an intrinsically safe/explosion proof strike available?


HES does not manufacture an intrinsically safe/explosion proof strike.

Can I purchase repair parts for HES or Folger Adam strikes?


HES Repair parts are not available for HES strikes. Bulk quantities of Folger Adam piece parts are available. Contact your distributor for price and availability.

If the strike is still under warranty it can be returned to the distributor from which is was purchased for replacement.

Can I send my HES or Folger Adam strike in for repair?


HES does not repair strikes. If a strike failure has occurred during the warranty period it should be returned to a distributor for a replacement.

Can a Folger Adam strike be made Fail Safe or Fail Secure in the field?


It is possible, but not usually cost effective since new parts must be purchased such as a solenoid, cam and cam spring. The strike should be returned to a distributor to be exchanged.

Are HES electric strikes polarity sensitive?


No, HES electric strikes use two leads for power with either being interchangeable for positive or negative.

Are any lubricants recommended for maintenance on HES electric strikes?


We do not recommend any lubricants because they can attract more dirt and debris into the electric strike.

Can I use any type of entry control system with HES electric strikes?


Yes, HES electric strikes will work with a variety of entry control systems, using input devices from card readers to keypads and push buttons.

Can I use HES electric strikes in double door applications?

 

Yes, HES electric strikes will work in a double door application with standard door thickness of 1 3/4" or greater, as long as one door is stationary. Also be sure to check the fire rating on the opening, in order to match it to an appropriate product with a UL 10C fire rating for double doors.

How do I convert an old-style 12/24 VDC strike from 12V to 24V?

If you have an electric strike with white connectors (shipped before February, 2010), follow these steps for conversion from 12V to 24V. 

  • Step 1: Cut black and violet wires and remove insulation 3/16" back.
  • Step 2: Splice black and violet wires together then cap with dolphin connector (strike side).
  • Step 3: Cap black and violet wires individually (plug side).

 

  

Can I use HES electric strikes for continuous duty?

 

Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike.

Is it normal for HES electric strikes to heat up during continuous duty?

 

Yes, all electric strike solenoids will heat up, especially under continuous duty.  It is the physics of electricity.  Solenoids can reach around 140 degrees F.  Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked.  For continuous duty we recommend using the SMART Pac III™.