HES Limited Warranty

HES products are generally governed by an express, limited warranty. All new HES products are warranted to be free from manufacturing design defects for a period, from date of manufacture as follows.

1 Year ‘Hassle-Free’ Guarantee:

Alll HES products, including all Series electric strikes, electromechanical locks, security controls, power supplies and electrical components.

Mechanical Components Warranty:

  • 3 Years: HES 7000 Series electric strikes; 610 and 660 electromechanical cabinet locks
  • 3 Years: HES integrated cabinet locks
  • 5 Years: HES 1006, 4500, 5000, 5200, 7500, 8000, 8300, 8500, 9400, 9500, 9600 and 9700 Series electric strikes; all Series Folger Adam electric strikes
  • Lifetime: HES Integrated electric strikes
Electrical Components Warranty:
  • 1 Year: All Series HES electric strikes and electromechanical cabinet locks
  • 2 Years: HES integrated cabinet locks
  • 3-5 Years: Installing a SMART Pac III power controller with any new product extends the 1 year warranty on electrical components, including the SMART Pac III, to the 3-5 year warranty term applicable to each Series mechanical components as outlined above
  • 5 Years: All Series Folger Adam electric strikes


 Integrated products. The scope of this Warranty shall be limited to the replacement, but not installation, of the defective products. This Warranty is valid in the USA and Canada only. This Warranty also does not apply to products that have been misused or damaged by accident or by any acts of humans (other than HES personnel), war, terrorism, animals, pressure, biological, nuclear, or chemical agents, nature or the government or altered or repaired outside the HES factory. The purchaser accepts the products “as is”. HES MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED; AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXCEED THE LIMITS OF THE FOREGOING WARRANTY, ARE HEREBY DISCLAIMED BY HES.

Procedure for Claiming Under Warranty or Returns

Requests to return HES products should be made within 18 months from date of order and HES reserves the right to request date of manufacture and other product information. On goods returned  for customer convenience, HES also reserves the right to request original packaging. An RMA (Return Material Authorization) must be obtained from authorized personnel of HES before any HES product may be returned. Upon inspection by HES, a decision will be made to repair, replace, or issue a credit for the HES product. This decision will be made solely by HES in accordance with the provisions of these Terms. Obsolete products will not be accepted for return. Transportation charges and insurance on all returned materials must be prepaid by the purchaser. On goods returned for customer convenience, when the purchaser returns materials in compliance with these Terms which are accepted by HES, the purchaser may be issued a credit for 65% of the purchase price, with 35% charged by HES for handling and reprocessing. All refunds will be in the form of a credit.

Limitation of Liability

To the extent permitted by law, HES and its agents and affiliates (collectively “HES Parties”) shall not be responsible for, and the purchaser hereby assumes the risk of, and hereby releases HES for  any damages or injury whatsoever (including, without limitation, incidental or consequential damages, damages for lost profits or business interruption, and punitive damages) caused by or related to any use of HES Products, regardless of any error, omission, interruption, defect, failure of performance, delay in operation or transmission, even if HES has been advised of the possibility of such damages. If, notwithstanding the foregoing limitations, HES has any liability to the purchaser despite the foregoing limitations, the purchaser agrees that the HES’ total liability to the purchaser for all losses, damages, and causes of action, whether in contract, equity, tort (including without limitation, negligence and gross negligence), or otherwise, will not exceed the amount the purchaser paid to HES for the HES products. Any action or arbitration brought against the HES pertaining to or in connection with the HES Products must be commenced and served upon HES within one (1) year after the date the cause of action arose, and not thereafter. Failure to abide by such deadline will constitute a complete defense for the HES Parties to the purchaser’s claims.

No Third Party Liability

If the purchaser uses the HES Products on behalf of others or provides to others any products referenced herein, the HES Parties shall have no liability to such persons whatsoever, and the purchaser agree to defend and indemnify the HES Parties from any and all claims and demands asserted against them, and from any legal fees, costs and other expenses that the HES Parties incur therewith.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Arizona, U.S.A. but without regard to its principles of conflict of laws. For any interpretational disputes relating to, or claims arising from, these Terms, the purchaser agrees to the exclusive jurisdiction of the Superior Court of Arizona in Maricopa County, provided, however, that such restriction shall not apply to legal actions initiated or brought by HES.

Upon request by HES, all disputes concerning and claims arising from the foregoing shall be referred to binding arbitration in Maricopa County, Arizona by an arbitrator selected only by the Superior Court of Arizona in Maricopa County. The purchaser hereby waives its right to a jury with regard to claims against the HES Parties hereunder. The language used in these Terms shall not be construed.

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